Refund Policy
We at Creoglyph are committed to providing exceptional services. However, we understand that there may be situations where a refund is necessary. Below are the details of our refund policy:
Eligibility for Refund
- Refunds are only applicable under the following conditions:
- Non-delivery of the service.
- Significant issues or errors caused by us during service delivery, as confirmed by our team.
- Cancellation of the service before the work commences.
- Refunds will not be provided:
- For completed and delivered services.
- For changes or cancellations made after a project has been initiated.
Refund Request Process
- To request a refund, please contact us at support@creoglyph.com with the following details:
- Your name and contact information.
- Details of the service purchased.
- Reason for the refund request.
- Our team will review your request within [2-3 working days] and respond with an outcome.
Refund Turnaround Time
- Once approved, refunds will be processed within [5-7 working days].
- The refunded amount will be credited to the original payment method or bank account used during the transaction.
- Any delays caused by your bank or payment provider are beyond our control.